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Title Terms / How to order / FAQ (Revised 2018.09)
Posted by Koreapopstore (ip:)
  • Rate 0points  
  • Date 2019-11-27 13:55:03
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Thanks for Visit our website. We have been exporting KPOP products since 2010.

[ K-POP BUSINESS TERMS ]

General Business Information 

+ The Currency of Price List : USD (All Payments must be in USD)

+ Minimum Order Amount(Minimum order amount) : 1,000USD

+ Payment Method : Paypal / T/T(Bank) / Western Union

+ Shipping Method : EMS / FEDEX / DHL / LBC

+ Delivery time

– In case of Pre-order : 2~3days of Release date.

– In case of Regular order : 5~7days of Payment date.

 

[ HOW TO ORDER ] 

1. You find products you want to order, Click “Add to Cart”

2. If you put the products you want to order into your cart, please proceed the order & payment.

3. Delivery

 

[ FAQ ] (Frequently Asked Questions)

Order Part

Q. Can I order to use Chat program as Kakaotalk, Line etc.

A. Can not use chat program for ordering. Please use website.

Q. Can I order below Minimum Order Amount?

A. Can not order to us.

Q. Can I get more discount, If I order large order?

A. Yes. You can get discount depend on your order amount per month. But K-pop CD&DVD Price List only discounts apply.

  – Over 5,000USD : 1% of export price

  – Over 10,000USD : 2% of export price

  – Over 30,000USD : 3% of export price

Q. Can I get Poster, when I order to you?

A. We do not supply poster for regular order.

* Regular order : Stock order every time. Except Preo-order

Q. How can I get poster?

“A. We are updating Pre-order products. If Buyer order&payment within Pre-order Period, we will supply poster.

But, There are some cases where the manufacture does not make poster, when you receive pre-order information, have to check whether have poster or not.”

* Pre-order : A system that Pre-orders products before album are released.

 

Payment Part

Q. Can i make payment Credit Card?

“A. We don’t have direct payment system for Credit card. Paypal payment system can help to payment credit card.

But you should study by your self on Paypal website.”

Q. Why buyer charge 8% of paypal fee?

“A. Export price is determained according to T/T(bank transfer). Paypal is different of Bank exchange rate & transfer fee.

We will decide total 8% of charge totally depend on our company policy.”

Q. Can I make payment KRW(won)?

A. Can not make payment other currency. We only use USD for trade business.

 

Shipping Part

Q. How can i calculate shipping cost?

A. Can check Shipping cost in your cart.

Q. Can I receive Free shipping, if I order large amount?

A. Can not offer free shipping. Buyer have to pay shipping cost All time

Q. Can I receive Under-Value(write small amount on the Invoice or Shipping document)?

A. Can not. Under-value is illigal business each country’s raw. K.Y.C is ligal trade compnay depend on Korean Customs Office&Tax Office.

Q. If buyer can not use EMS / DHL / Fedex shipping, how can i do?

A. We well-know this problem with some of country. especially, Thailand / Vietnam / Indonesia / Philippines. buyer have to use our own forwarding.

 

Refund Part

Q. Can I get a refund, If products is damaged?

A. We will refund to you, if the products can not be sold to your customers due to damage.

Q. Can I get a refund, If products did not arrival in my office(home)?

A. We will refund to you. But, if it is a problem with your country’ customs, we are not responsible.

 

Tax Part

Q. How can I calculate the Tax when products into our country?

A. We can not help you. import company need to study tax by self.


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